General Terms and Conditions (T&Cs)

for Automation and Integration Services
Pi Consulting – Last updated: 02.06.2025

1. Scope

These T&Cs apply to all agreements between the service provider (hereinafter referred to as the "Provider") and the client (hereinafter referred to as the "Client") relating to the development, implementation, and ongoing support of custom automation or integration solutions.

2. Services Provided

1. The Provider offers technical services in the field of workflow automation and data integration, specifically by building and deploying custom scripts, tools, and API-based systems.

2. The engagement is divided into two phases:
   a) Setup Phase: The one-time design, development, and deployment of the solution. This phase typically covers the first month of the engagement, unless otherwise agreed (see invoice).
   b) Ongoing Support Phase (Retainer): Ongoing maintenance, updates, bug fixes, and technical support, starting in the second month. The ongoing support phase (retainer) is simultaneously a prerequisite for continued use of the system; without an active retainer, use of the system is not permitted.

3. The exact scope of services is defined in the corresponding proposal or project description.

3. Fees and Payment Terms

1. Fees consist of a one-time setup charge and a recurring monthly retainer unless otherwise agreed.

2. All fees are stated net, exclusive of applicable VAT.

3. Invoices are due upon receipt and must be paid within 14 days without deduction.

4. In the event of delayed payment, the Provider reserves the right to suspend services and deactivate system access. Use of the system is not permitted without payment of the retainer.

4. Client Obligations

1. The Client agrees to provide all required information, credentials, and system access needed to complete the project in a timely manner.

2. The Client is responsible for the functionality and proper use of any third-party services or platforms (e.g., Pipedrive, Google Workspace, Zapier).

3. The Provider shall not be held liable for disruptions, API changes, or service outages of third-party tools.

5. Retainer Support Phase

1. The retainer covers ongoing support and includes the following:
   – Bug fixes
   – Minor adjustments or feature extensions
   – Support via email or other agreed-upon communication channels

2. The retainer phase begins after the initial setup phase, generally starting from the second month.

3. Retainer fees are invoiced monthly in advance, unless agreed otherwise.

4. The retainer phase is simultaneously a prerequisite for continued use of the system. Use of the system without an active retainer is not allowed.

6. Liability and Warranty

1. The Provider shall only be liable for damages resulting from gross negligence or intentional misconduct.

2. The Provider assumes no liability for system failures, data loss, or damage caused by changes or issues with third-party platforms or APIs.

3. If a third-party service changes or becomes unavailable (e.g., API restrictions), the Provider will strive to adapt the system promptly, but continuous operation is not guaranteed.

7. Term and Termination

1. The setup phase is considered to cover the first month of the engagement, unless otherwise specified.

2. The ongoing support phase begins in the second month and continues indefinitely unless terminated. The term of the retainer, as well as its start and end dates, are specified in the contract or invoice. The retainer will automatically renew for the originally agreed term as stated in the contract or invoice, unless it is terminated in writing at least one month prior to the end date specified in the contract or invoice.

3. The right to immediate termination for cause remains unaffected.

4. Upon termination or suspension of the retainer, the right to use the system ends immediately.
   

8. Confidentiality and Data Protection

1. Both parties agree to treat all information exchanged during the engagement as confidential.

2. The Client is solely responsible for ensuring the lawful handling of all data processed through the system.

3. The Provider does not process personal data for its own purposes within the meaning of the GDPR.
   

9. Final Provisions

1. These terms are governed by the laws of the Federal Republic of Germany. If legally permissible, the place of jurisdiction is the Provider’s registered business location.

2. Any modifications or amendments must be made in writing.

3. Should any clause of these T&Cs prove invalid, this shall not affect the validity of the remaining provisions.